New York airport limousine service

FAQ'S

What information do I need to make a reservation with JFKAirportTransportation.org.com?

Are JFKAirportTransportation.org chauffeurs and vehicles available on a hourly-hire basis?

What are JFKAirportTransportation.org’s cancellation policies? How can I get a receipt?

Can I book a JFK limo for someone else and pay using my card? What credit cards do you accept?

When will you charge a ride to my credit card? Does JFKAirportTransportation.org & Car Service accept cash payments?

Can the JFKAirportTransportation.org driver accept checks?

Does JFKAirportTransportation.org & Car Service accept personal checks or business check payments?

 If we have a special occasion, can you put champagne or other beverages in the car?

Do you supply car seats for children? Do you permit smoking in your vehicles?

I have more than three large or oversized pieces of luggage, can I put my large or oversized luggage inside the car?

Do you allow pets in your vehicles? Will I be charged if my flight is delayed?

What should I do once I land? Do you provide meet and greet service?

What is Meet and Greet?

I lost an item in one of your vehicles, how can I get it back?

Will you call the passenger when the car is onsite or at the location? How can I make a reservation with JFKAirportTransportation.org?

Just dial us at 1-800-447-1955. You can also reach us or by using our online reservation system via our Website at www.newyorklimocoach.com

What information do I need to make a reservation with JFKAirportTransportation.org?

Please provide us with the passenger(s) name(s), the exact pick up and drop-off location, your contact phone number (please try and provide two numbers), how many passengers will be traveling and your payment method. Please let us know if you have any special travel needs, like if you’re traveling with pets or need a car seat for your child. Back to Top Are JFKairportTransportation.org chauffeurs and vehicles available on a hourly-hire basis?

Yes, we do provide hourly NY limo hire services.

There is a 2 hour minimum service requirement in Manhattan and a 3 hour minimum service requirement in all other boroughs.

Please email or call us for hourly rates and our minimum requirements in other cities outside the immediate New York City area.

 What are JFKAirportTransportation.org's cancellation policies?

newyorklimocoach.com has specific cancellation policies and procedures, so please call us within these timeframes.

If you must cancel within Manhattan, please telephone New York Limo at least 30 minutes before your scheduled pick-up time. If you must cancel within Brooklyn and Queens, please telephone at least one hour before your scheduled pick-up time. If you must cancel within Staten Island or the Bronx, please telephone at least 90 minutes before your scheduled pick-up time. If you call after these times, you will be responsible for the cost of the car service.
For cancellation policies in other areas, please ask us or look for the time requirement in your e-confirmation at the time you are booking the reservation.

How can I get a receipt?

The dispatch office will provide you with a copy of the voucher & receipt via email upon request. If you pay cash, please notify our New York limousine service in advance of cash payment  so that the credit card is not billed.

Can I book a New York limo for someone else and pay using my card?

Yes, but you will need to fill out our online reservation form and add your billing address in the comments section. Online Reservation / Fax Form must be received and processed before the day/evening of the trip,  JFKAirportTransportation.org

What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover

When will you charge my credit card?

We take an authorization on the card to guarantee funds availability 24 to 48 hours prior to your trip, it will show as (Pending funds) on your credit card statement on-line. The authorization amount is usually higher than the expected charges just incase you decided to make an additional stop or if you unexpectedly change your destination. We will then charge a ride for the correct amount to your card after your trip is completed. The chauffeur will take an imprint of the card in the vehicle and giving you a total of your charges. Passengers should ask the driver for a receipt before exiting the vehicle.

Does JFKAirportTransportation.org & Car Service accept cash payments?

Yes, but we require a credit card to make the reservation.

Can the JFKAirportTransportation.org driver accept checks?

No, checks must be mailed to our main office 3-5 business days prior to your trip.

Does JFKAirportTransportation.org & Car Service accept personal checks or business check payments?

Yes, Checks must be received and processed before the day/evening of the trip, so please send the check to JFKAirportTransportation.org 3-5 business days prior to your trip. Another option is to fill out our corporate account application to apply for deferred billing.

If we have a special occasion, can you put champagne or other beverages in the car?

Yes, NYC limo would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability.

Do you supply car seats for children?

Yes, we provide car seats subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat.

Do you permit smoking in your New York limos?

No, by law the Taxi and Limousine Commission of New York prohibits smoking in all TLC licensed vehicles. Your chauffer will receive a summons if they allow any passengers to smoke in the car.

I have more than three large or oversized pieces of luggage, can I put my large or oversized luggage inside the car?

No, the luggage will damage the interior of the vehicles. per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book an SUV and/or a passenger van. (we have a large selection of vehicles, please call us for our recommendations)

Do you allow pets in your vehicles?

Yes, we allow pets. Please note that company policy states that pets must be in a cage or traveling in a secure pet carrier at all times.

Will I be charged if my flight is delayed?

No, If your flight is delayed and this information is posted on the airline's website (in Real-time) then you will not be charged.

If your flight lands on time but is delayed on the runway, you will be granted 30 minutes free waiting time on domestic flights and 45 minutes waiting time on international flights.
If your flight lands on time, but you are unable to meet the driver withing the free 30 /45 minutes, then you will be charged an additional waiting fee.

What should I do once I land?

Call us once you get your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area.

If you are arriving on an international flight and you added meet and greet to your trip when you reserved, your driver will be waiting for you after you exit customs. Please call us immediately if you can’t find your driver to avoid waiting fees.

Do you provide meet and greet service?

Yes

What is Meet and Greet?

Meet & Greet is when the driver parks the car and meets you inside the airport with a sign. The driver will help you with your luggage to the vehicle.

I lost an item in one of your vehicles, how can I get it back?

Unfortunately New York limo is not responsible for any lost or misplaced items left in any of our NY limousines. Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item of value, please call our office and if the chauffer finds the item, you can come pick it up or we can drop it off at the location of your choice for an extra charge.

Will you call the passenger when the car is onsite or at the location?

Yes, will contact you/the passenger, But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffer and car/limo.